Terms of Service

By using HatchLoop (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

The Service is HatchLoop’s AgentBroker, a Model Context Protocol (MCP) server and API operated by TechMate (registered as «شركه رفيق التقنية تضامنية», a joint partnership), CR 1661879, Muscat, Sultanate of Oman. It gives AI agents tools to check and find businesses and, on the channels that are enabled, to message them and book with them. The published tool list, with each tool’s description and whether it is available on the current deployment, is served by the Service’s MCP endpoint (https://hatchloop.dev/mcp/agent-broker, method tools/list) and summarised in the documentation. At the date above the tools are:

• Company and sanctions checks. verify_company_record looks a company up in the GLEIF global LEI registry and in SEC EDGAR. screen_sanctions screens a name against the OFAC SDN list, the EU consolidated list and the UK Sanctions List. map_trade_restriction screens a destination and parties for cross-border trade restrictions. lookup_us_contracts searches US federal contract awards through the public USAspending.gov API.
• Business discovery. find_business finds businesses near a place using OpenStreetMap data, and verify_business looks businesses up in the Service’s own supply network.
• Messaging and booking. send_message, send_transactional_confirmation, capture_lead, handle_inbound, get_conversation and escalate_to_human handle messages and leads on the channels enabled on the current deployment, which are WhatsApp and email. SMS and voice calling (call_business) are listed but are not enabled on the current deployment, and those tools say so in their own responses. schedule_appointment books through Cal.com when a business’s booking link is connected to the Service’s Cal.com account; otherwise it reports that it cannot, and does not invent a booking.
• Utility tools. preview_cost, check_quota, check_compliance, check_booking_link, import_booking_url, get_status, get_outcome, self_test and mint_key.

Screening and lookup results are informational. Each response names the public lists and registries it used and the ones it did not (the UN consolidated list, for example, is NOT screened), and those sources can be incomplete or out of date. A result is not legal advice, not a clearance and not a compliance determination, and “no match” is not a finding that a person or company is free of sanctions or restrictions. Prices and free daily allowances are published on the pricing page, refunds on the refund page, and how data is handled in the privacy policy.

Every outbound communication routes through a non-bypassable compliance gate that enforces TCPA / GDPR / CASL / PDPL rules across 26 jurisdictions. Marketing messages require a verified opt-in consent_record_id at send time — without one, the gate rejects the send with a structured compliance_violation receipt that never reaches a carrier. The gate, not the API surface, is the safety mechanism.

The Service is offered on an “as-is” basis with no implied warranties.

You must be at least 18 years old. By using the Service you represent that you meet this requirement.

• Keep your API credentials confidential. You are responsible for all activity under your X-Agent-Identity token.
• Comply with applicable telecommunications and privacy law in every jurisdiction your agent reaches (TCPA, GDPR, CASL, PDPL, and country-specific equivalents).
• Provide accurate and up-to-date contact information for your account.

The Service implements a non-bypassable compliance pre-check on outbound communications (SMS, voice, email). If the pre-check returns not_allowed, the operation will not be sent. You may not attempt to circumvent this gate.

The following uses are strictly prohibited and will result in immediate suspension of your account:

• Marketing without recorded opt-in consent. Every marketing message must reference a valid consent_record_id in the consent_store; the compliance gate verifies the consent at send time and rejects any send tagged marketing that does not.
• Bulk, list-based, A/B test, or drip outbound communication to recipients who did not request that specific outreach. We are a per-call transaction broker, not a campaign sender.
• Cold outreach — contacting any recipient who has no prior relationship with the SMB and has not initiated or pre-authorized the communication.
• Sales prospecting — using the Service to find businesses or individuals for the purpose of pitching them.
• Bulk communications (“spam”) by any definition.
• Harassing, threatening, or defrauding any person or business.
• Impersonating another person or entity.
• Reverse-engineering, scraping, or rate-abusing the Service.
• Circumventing or attempting to circumvent the compliance pre-check.
• Any use that violates applicable telecommunications, privacy, or consumer-protection law (including TCPA, CAN-SPAM, GDPR, CASL, PDPL).

The Service, including code, manifests, and discovery surfaces, is owned by TechMate (registered as «شركه رفيق التقنية تضامنية», a joint partnership), CR 1661879, Muscat, Sultanate of Oman. The published tool set and OutcomeReceipt schema are free to call under the agreed terms; the underlying implementation is proprietary.

To the fullest extent permitted by law, the Service’s aggregate liability for any claim arising from your use is limited to the greater of (a) the fees you paid in the 12 months preceding the claim, or (b) USD 100. The Service is not liable for indirect, incidental, consequential, or punitive damages.

You agree to indemnify and hold harmless TechMate (registered as «شركه رفيق التقنية تضامنية», a joint partnership), CR 1661879, Muscat, Sultanate of Oman from any claim, damages, or costs arising from your violation of these Terms, applicable law, or any third party’s rights.

We may suspend or terminate your access for any breach of these Terms or for misuse of the compliance gate. You may stop using the Service at any time.

These Terms are governed by the laws of the Sultanate of Oman. Disputes shall be resolved by the courts of Muscat, Oman, without prejudice to any non-waivable consumer rights you may have under the laws of your country of residence.

We may modify these Terms. Material changes will be announced on this page at least 30 days before they take effect.

TechMate (registered as «شركه رفيق التقنية تضامنية», a joint partnership), CR 1661879, Muscat, Sultanate of Oman
Email: hello@hatchloop.dev