Refund Policy

Last updated: 29 April 2026.

1. The promise

If the Service was unavailable for > 24 consecutive hours during your billing month, or if you were charged through our error, we refund the affected charge in full.

2. 14-day satisfaction window (subscriptions)

For monthly or annual subscription tiers (Developer, Business), you may request a full refund within 14 days of the initial purchase, provided you have used fewer than 100 paid operations during that window.

3. Usage charges

Per-operation usage charges (overage, success-based premiums on schedule_appointment and escalate_to_human) are consumed when the operation completes and are non-refundable, except in the cases listed in section 1.

4. Free tier

The free tier (100 ops/month) is provided without charge; nothing to refund.

5. How to request a refund

1. Email hello@hatchloop.dev with your account email and the charge ID.
2. We respond within 5 business days.
3. Approved refunds reach your card or bank within 7–10 business days — the timing depends on your card issuer.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the account pending resolution. Please email us first — it is faster.

7. Cancellation

You may cancel any time from your account dashboard. Cancellation takes effect at the end of the current billing period; we do not prorate the unused portion of a cancelled month, but we do not bill you again.

8. Contact

Techmate (شركة رفيق التقنية), CR 1661879, Muscat, Sultanate of Oman
Email: hello@hatchloop.dev