Support

Email hello@hatchloop.dev with any question, problem or request about hatchloop.dev or the AgentBroker service.

We read every email. We have no support SLA, so we cannot promise how quickly we will reply.

To help us look into a problem, include:

• the tool you called and roughly when, with your time zone;
• what you expected and what you got, including any error text;
• the operation_id from the response, if the response has one.

Please do not put your API key or any other secret in an email.

https://hatchloop.dev/status shows whether the service is up. It runs the same checks as our monitoring, and it says plainly what it does not cover: a slow third-party source, such as a sanctions authority or a registry, does not show there, because each tool names the source that was unavailable in its own response. The same data as JSON is at https://api.hatchloop.dev/health.

The quickstart, client configuration and an FAQ are at https://hatchloop.dev/docs/. A changelog of what changed in each release is at https://hatchloop.dev/changelog/.

• Privacy policy: https://hatchloop.dev/privacy/
• Terms of service: https://hatchloop.dev/terms/
• Refund policy: https://hatchloop.dev/refund

To ask for access to, correction of or deletion of your data, email the same address. The privacy policy says we respond within 30 days.

HatchLoop and AgentBroker are products of Techmate (شركة الرفيق التقني), CR 1661879, Muscat, Sultanate of Oman. Techmate is the merchant on every invoice and the data controller.