Flat-price support.
No $14K surprise bills.
AI that connects to your Shopify orders, products, and shipping data to answer customer questions automatically — for one flat monthly price. No per-ticket fees. No overage traps.
Why merchants are leaving Gorgias
"We got hit with enormous overage charges — no warning, no email. The per-ticket model sounds reasonable until you have a big sale weekend and the bill is 5x what you expected."
"Gorgias counts spam and automated bot messages as tickets. You're paying for noise you never wanted."
"The $10-14K billing shock stories on Reddit are real. 'Gorgias overcharge' gets its own recurring thread on r/shopify every few months."
Honest comparison
Gorgias (current leader)
- ✗ Per-ticket pricing
- ✗ Surprise overage bills reported
- ✗ 2.5 stars on Trustpilot
- ✗ Setup takes hours
- ✗ Spam counts as paid tickets
- ✗ Complex tier structure
Our app (early access)
- ✓ Flat monthly price
- ✓ Fair usage cap — no overages
- ✓ Connects to your Shopify order data
- ✓ 10-minute onboarding
- ✓ Auto-resolves order / returns / shipping
- ✓ Built for $10K–$500K GMV stores
What it does
Order Status, Instantly
Pulls live tracking from Shopify. Customers get a real answer, not "check your email."
Returns and Exchanges
Handles return eligibility based on your actual Shopify policy. No copy-paste needed.
Shipping Questions
Answers "where is my order" using carrier data and your store's shipping settings.
Flat Predictable Billing
One price per month. Fair usage cap included — not a trap. No bill shock, ever.
Simple, honest pricing
Launching soon. Early access members get locked-in founder rate.
Founding price — locked for life · no per-ticket fees · no overage surprises · cancel anytime
- Unlimited AI responses up to fair cap
- Full Shopify order + product integration
- Email + chat widget
- Human escalation routing
- Cap shown on dashboard — no surprises
Get early access
We're in development. Join the waitlist — we'll reach out before launch with a demo and the exact pricing. No spam, one email.